What do I need to do to place an order?

Our prices are quoted in a currency of your choice and we have a minimum order quantity requirement of 100 pieces per style, per colour & per size (for most of our items). Prices are FOB DELHI using our own method of packing in inner and master boxes. Minimum shipment value does apply. If your company requires us to use a different method of packing please clarify this before we issue Proforma invoice. Upon receiving your order by fax or e-mail we will issue a sales confirmation (Proforma invoice) along with the estimated production time. If you are in agreement with everything we will then request that you transfer a deposit of at least 50% of your order value. Once you have confirmed your order we cannot accept any cancellation. Upon completion of your order, and prior to shipment, we shall ask that you transfer the remaining balance.

 

I have sent a query through your website. What shall I do now?

Your query is very valuable to us. Just relax one of our executive will make a quotation and will get back to you within a business day with the details of each product like description, size, price and other terms. It is highly advised that you mention the maximum possible details in the text of the query which will give us a clear understanding of your requirement and we can reply accordingly with more precision. Once the prices and other terms are acceptable you can proceed for an order placement. And if you haven't still heard from us after placing a query then please mail us on info@handicraftsgift.com

 

What is your Order Cancellation Policy?

We do not maintain any stocks as most of our items are customized as per your requirements. Upon receipt of your confirmed order with the requisite advance, we immediately purchase the raw, material and put the same into processing. It is for this reason that we are not able to accept order cancellation.

 

Are you a manufacturer or a trader?

We are a manufacturer-trader in the sense that we get our items made on contract basis by skilled craftsman based on our designs and requirements. We too supply the raw material; it is just the crafting that we get on contract basis from highly skilled workers. The manufacturing is done under our supervision and quality control.

 

Do you hold stock of your products?

We don't hold stock of any items, as almost all our items are customized to the buyer's specifications. This is mainly because there are hundreds of designs in various products and customers' taste is very hard to predict.

 

Do you make designs as per custom requirements?

We do offer this service as it is in vogue and serves as a good differentiators. Just feel free to mention the details in the query text. Depending on the level of customization (or a new design altogether) we will need a drawing or photograph of the product to develop a sample, which on approval will be produced according to the quantity agreed. We have extensive experience in customizing products to the customer's specification.

 

Is it possible to get pre-inspection done?

You can arrange for a pre-inspection of the ordered products once they are ready to be packed. For this purpose you can come down personally, send a representative or if required you can get the inspection done through certified agents.

 

What are your product packaging standards? How safe it is?

Even a slight damage or chipping on a handicraft product affects its beauty very badly. Although the goods are sold to you but we consider it as our product and to see that it reaches safely we undertake strict packing standards. Depending on the product is first packed in poly bags or bubble sheets, put inside an inner carton and then in a master carton of 9 ply. Safely tapered and strapped. Only worry is on the part of retail shipping where the boxes are handled by several agencies and many places. We pass on strict instructions to the shipping agencies for careful handling of the items but it is essential to have an insurance cover, just in case.

 

How do I contact PRAKRITI HASTKALA I need some special requirement for quality control?

Drop us an email info@handicraftsgift.com along with your detailed requirement and will get back to you on that. ordinate and provide the required guidance for this purpose.